You know regulation is changing
You want to prepare steadily rather than rush when regulations and application requirements are finalised.
Supported housing compliance & improvement
Know where your service stands.
Independent readiness reviews for smaller supported-housing providers across the South West. We turn policies, records and day-to-day practice into a clear picture of strengths, gaps and priorities.
38support-readiness checks
31property and safety checks
41evidence-request items
1prioritised action plan
Who it is for
Clear assurance without an in-house compliance team.
Designed for small and medium-sized providers that need an honest baseline, a manageable route forward and evidence they can stand behind.
Your evidence sits in different places
Good work is happening, but policy, support records, property controls and management oversight do not yet form one convincing picture.
You need priorities, not another long checklist
You want to know what is urgent, what is important and what can enter the normal improvement cycle.
You value constructive challenge
You want a reviewer who understands service delivery and can test whether written controls are reflected in practice.
A staged route to readiness
Start with the baseline. Update as the rules become final.
Each stage has a defined purpose. Providers can begin now without paying for certainty that does not yet exist.
Stage 01 · Available now
Baseline Readiness Review
A structured review of your current support, property and governance evidence.
- Pre-review evidence request
- Management and staff conversations
- Representative resident-journey sample
- Property record review and walk-through
Stage 02 · When draft regulations land
Regulation Delta Review
A focused update identifying what the new draft detail changes for your service.
- New requirement mapping
- Evidence-gap refresh
- Action-plan reprioritisation
Stage 03 · Before application
Mock Licensing Assessment
A final challenge against the published application and licensing requirements.
- Application evidence test
- Leadership challenge session
- Residual-risk report
What the baseline covers
A whole-service view, built from evidence.
The framework follows resident experience through the service while testing the management and property controls around it.
Provider & service model
Legal entity, landlord and support roles, schemes, referrals, agreements and Housing Benefit position.
Person-centred support
Needs, support planning, outcomes, engagement, independence, communication and entitlements.
Resident voice & safeguards
Involvement, complaints, safeguarding, ASB, pre-eviction practice and accessible information.
People & leadership
Service-manager accountability, staffing, DBS assurance, training, supervision and performance.
Property controls
HMO and planning position, fire, gas, electrical, water, hazards, repairs and contractor competence.
Governance & evidence
Oversight, responsibility gaps, certificate control, incident learning and regulatory change control.
What you receive
Useful outputs, not a report that sits on a shelf.
Concise executive findings
Evidence-based scorecards
Critical and material gaps
Prioritised action plan with owners
Feedback and next-step session
Baseline Readiness Review
A focused review with a clear scope and fee.
The review gives providers an evidence-based view of current readiness, identifies priority gaps and turns findings into practical actions. Scope and fee are agreed before work begins.
Fixed scope agreed before work begins
No long-term commitment
Your information remains confidential
Baseline review fee
£950–£1,250
Final price depends on service size, number of schemes and agreed on-site scope. Travel within the core South West area is discussed upfront.
Check whether it fitsOperational experience
Built around how supported housing actually runs.
Pixel Harbour brings a service-manager perspective to assurance. The method reflects the practical reality of multi-site provision: resident support, safeguarding, staff leadership, property responsibilities, contractors, incidents, referrals, voids and the evidence needed to show that controls work.
The tone is constructive and direct. Strong practice is recognised. Gaps are explained clearly, prioritised by risk and turned into actions that managers can own.
Important boundary: Pixel Harbour provides independent operational assurance and readiness support. It does not provide legal advice, regulator approval or certification, and a review cannot guarantee a future licence.
Common questions
Before you enquire.
Can a provider be “licensing ready” before the regulations are final?
No one can certify readiness against regulations that have not yet been made. The baseline review tests current duties, the latest published National Supported Housing Standards and government licensing direction. It gives you a defensible starting point and a plan to update when the detailed regulations are published.
Is the review an inspection?
It is an independent review, not a statutory inspection. The approach is supportive but evidence-led: records, explanations and observed practice are compared, and contradictions are recorded as findings.
Will you need access to resident personal data?
The method uses small, anonymised samples. Providers are asked to remove names and unnecessary identifiers before sharing evidence. Any agreed handling arrangements are documented before the review.
Does the review cover CQC-regulated care?
The review can check that responsibility and registration boundaries are understood, but it does not replace CQC assurance of regulated personal care. The exact scope is agreed before work starts.
Where do you work?
The initial focus is Devon, Cornwall, Somerset and Dorset. On-site visits bring valuable insight into day-to-day practice, supported by remote evidence review where appropriate.
Start with a conversation
Tell me what you need clarity on.
A short first conversation will establish whether the baseline review fits your service, what the sensible scope would be and whether there is any work you should do first.
Devon · Cornwall · Somerset · Dorset